Revision Date: September 2016
This policy describes the personal information that are collected about you, why we collect it, how we use it, and when we share it with third parties. This policy covers our US properties and online experiences including our website and mobile apps, where applicable. Our policy also describes the choices you can make about how we collect and use your information. If our information practices change, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears above. If we change the policy in a material way, we will provide appropriate notice to you. You may exercise your choices about how we collect and use your information consistent with this policy at any time.
What Kind Of Information Does Music Experienced?
We may collect personal information from you, such as your name, email address, postal address, phone number, credit card number, gender, birthday, personal interests, etc., when you visit one of our website, install or use our mobile apps where applicable, place an order online, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online, through our mobile app where applicable. We also collect information about the device you use to access our website, or mobile apps where applicable, such as your computer’s Internet Protocol (“IP address”), your browser type, your operating system, media access control (“MAC address”), and other technical information. Where applicable, our mobile apps may also collect information about your location if you have allowed this. We may combine all of this information with information about you that we acquire from your activities on our website, through our mobile app and/or information we receive from our joint marketing partners, unrelated third parties, and from our other brands.
What If I Use Different Devices To Visit Your Site Or Mobile Applications?
In order to provide you with a more efficient and convenient shopping experience, you may be able to access various content or sign into your account from many different devices. If you use many different devices to access our sites or our mobile application where applicable, such as your home computer, laptop and/or mobile device, we may be able to link each of your devices with your account. For example, our site may allow you to access your favorite items or shopping cart via an email link that is unique to your account. By clicking on the link, you will be automatically signed into your account in order for you to continue your shopping experience where you left off. If you choose to click the email link on a new device, we will be able to associate your current device with your account information. Information we have collected from your different devices may be combined with other information you have provided us, including information that is saved in your customer account, and we may use such information to help provide more tailored experiences and consistent services and experiences across all of your devices as explained in this privacy notice. You may choose to browse our site without your device being recognized by signing out of your account.
How Does Music Experienced Use My Information?
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotions
- To help us better understand your shopping needs and preferences and provide consistent, personalized services and experiences
- To help us address problems with and improve our site and mobile app design, products and services, wherever applicable
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our website, mobile apps and our business
- To contact you if necessary
You always have the choice not to receive marketing information or calls.
Does Music Experienced Share My Information?
We may share your information in the following ways:
- We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc., where applicable. We do not authorize any of these service providers to make any other use or disclosure of your information
- We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers
- We may share information about you if necessary, in our good faith judgment, to comply with laws or regulations or in response to a valid subpoena, order, or government request, or to protect the rights of Platform Meister, LLC or others.
In the unlikely event of a sale or merger or any of our businesses, our customers’ personal information and other information we have collected as described in this policy may be among the transferred business assets.
How Do I Access Or Change My Information?
You can review and change certain personal information related to your use of our online site (such as your name and contact information). To access your information on our website, simply sign in to your account using your appropriate credentials, and you will be able to change your personal information in your account profile.
How Do I Make Choices About Receiving Promotional Communications?
Music Experienced, LLC wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events or otherwise, from one or more of our brands, you can let us know by contacting us.
How Does Music Experienced Use Browser And Mobile-based Cookies And Other Tracking Technologies?
Our website use “cookies” and pixel tags and other tracking technologies, to help enable you to shop on our website and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience, where applicable. These technologies may also be used to determine the ads you see on our sites and also on other sites, where applicable.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our website.
Cookies, pixel tags and other tracking technologies help us better understand your shopping needs and preferences tell us which parts of our website you have visited and facilitate and measure the effectiveness of our advertisements, and provide consistent and personalized services and experiences, where applicable.
These technologies may be used to collect “click-stream data”, which includes information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the sites and our online ads, where applicable.
Pixel tags in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We may combine the information we collect through these technologies with other information we have collected from and about you and use it as described in this policy.
How Is My Information Used For Behavioral Or Targeted Advertising And What Choices Do I Have?
We use our own cookies to help determine which of our ads are shown to you on other websites.
We may also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our website in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet, where applicable. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications.
Please note that even if you opt-out, these tracking technologies may still collect data and you will still see ads, but they will not be targeted based upon the information collected through these tracking technologies.
Do You Combine Information About Me From Multiple Sources?
We strive to provide you with consistent and personalized services and experiences across all of our brands, where applicable. We use a variety of methods and channels to help facilitate our services, including by collecting personal information about you regarding your activities on our website, on our mobile app and from our other products and services where applicable, such as through our surveys, promotions and customer support services. This information is used to help us provide you with useful information and to better understand your shopping needs and preferences when you visit our website and mobile app including which parts of our website, products and services are of most interest to you. For example, knowing your country and language helps provide you with a customized and more useful shopping experience. Knowing you have shopped for certain products helps us make our advertising and email communications with you more relevant to your interests. If aggregated information is combined with personal information, it will be treated as personal information.
How Do I Know My Personal Information Is Secure?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
When you enter your personal information on our website, we use encryption technology to protect your information as it is transmitted to us.
What Is “Phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
What About Links To Other Websites?
How Do I Contact You?
Your California Privacy Rights
California Civil Code Section 1798.83 permits customers of Music Experienced who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:
California Privacy Rights, Legal Department
292 Monroe Drive
Mountain View, CA 94040
California Do Not Track Disclosure
Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org. As described above, we deploy cookies, tracking pixels, web beacons and other technologies on our websites and mobile applications, where applicable. Those tools may be used by us to collect information about you and your internet activity, even if you have turned on the Do Not Track signal.